Privacy Policy
Privacy Policy
Effective Date: December 2025
Nate Andrews Independent Funeral Service (“we,” “us,” or “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you use our services or visit our premises.
For the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, the data controller is:
Nate Andrews Independent Funeral Service > 58 Station Road, Redcar, TS10 1DU
1. Information We Collect
We may collect and process the following types of personal information about you (and, where applicable, the deceased):
Identity Data: Names, titles, relationship to the deceased.
Contact Data: Addresses, email addresses, and telephone numbers.
Financial Data: Payment card details and bank account information for billing.
Services Data: Information required to arrange a funeral (e.g., religious preferences, music choices, obituary details).
Special Category Data: We may occasionally process health data or religious beliefs to fulfill specific funeral arrangements or wishes.
2. How We Use Your Information
We will only use your personal data when the law allows us to. Most commonly, we use your data to:
Fulfill a Contract: To arrange and manage the funeral service you have requested.
Legal Obligation: To comply with statutory requirements (such as registering a death or financial accounting).
Legitimate Interests: To improve our services, manage our business efficiently, and communicate with you.
3. How We Share Your Information
To provide our services, we may need to share your information with trusted third parties, including:
Service Providers: Crematoria, cemeteries, florists, caterers, stone masons, and officiants/clergy.
Legal Authorities: Authorities such as the Coroner’s Office, registrars, or the NHS, where required by law.
Financial Institutions: Third-party payment processors to handle secure transactions.
We do not sell your personal data to third parties for marketing purposes.
4. Data Security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, altered, disclosed, or accessed in an unauthorised way. Access to your personal data is limited to employees and third parties who have a business need to know.
5. Data Retention
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements (typically up to 7 years for financial records).
6. Your Legal Rights
Under UK data protection laws, you have rights in relation to your personal data, including the right to:
Request access to your personal data.
Request correction or erasure of your personal data.
Object to or restrict the processing of your personal data.
Request the transfer of your personal data (data portability).
If you wish to exercise any of these rights, please contact us using the details below.
7. Contact Us & Complaints
If you have any questions about this Privacy Policy or how we handle your data, please contact us at our registered office:
Nate Andrews Independent Funeral Service
58 Station Road,
Redcar,
TS10 1DU
Telephone: 01642 070 555
You also have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us first.
